Copyright and content removal

Last updated May 18, 2026

Copyright contact

Copyright and rights-removal notices should go to the dedicated legal intake address below, not the general hello mailbox.

Copyright contact: [email protected]
Legal contact: [email protected]

You can also send notices by mail to Tryfta Digital UG (haftungsbeschränkt), c/o Design Offices Highlight Towers, Mies-van-der-Rohe-Straße 6, 80807 München, Germany, marked for copyright notices.

DMCA takedown notices

If you believe content on Duorella infringes your copyright, send a notice with enough detail for us to find and review the content.

What to include in a copyright notice

• Your legal name, organization if any, email address, and mailing address.
• A description of the copyrighted work or rights you believe are affected.
• The Duorella URL, profile, chat, media item, account, or other details that help us locate the content.
• A statement that you have a good-faith belief the reported use is not authorized by the rights owner, its agent, or the law.
• A statement that the information in your notice is accurate and, under penalty of perjury, that you are the rights owner or authorized to act for the owner.
• Your physical or electronic signature.

What happens after a notice

• We log the notice, check whether required details are present, and may ask for missing information.
• We locate the reported content and may remove or disable access when the notice is valid or the content creates legal, safety, or product risk.
• When appropriate, we notify the affected user and share the information needed for them to respond.
• We keep a record of notices, actions, user notifications, counter-notices, restoration decisions, and repeat-infringer reviews.

Counter-notices

If your content was removed or disabled after a copyright notice and you believe that happened by mistake or misidentification, you may send a counter-notice to [email protected].

What to include in a counter-notice

• Your legal name, email address, mailing address, and phone number if available.
• Identification of the content that was removed or disabled and where it appeared before removal.
• A statement under penalty of perjury that you have a good-faith belief the content was removed or disabled by mistake or misidentification.
• A statement that you consent to the required court jurisdiction for a DMCA counter-notice and will accept service of process from the person who sent the original notice or their agent.
• Your physical or electronic signature.

We may restore content only when legally appropriate, after the required waiting period, and after any counsel or safety review needed for the case.

Global content-removal reports

For non-US copyright claims, trademark or likeness complaints, privacy concerns, illegal-content reports, or EU DSA-style notices, email [email protected] or [email protected].

Include what content you are reporting, where it appears in Duorella, why you believe it is unlawful or violates your rights, your contact details, and proof that you can act for the rights owner when relevant.

We review global removal reports under the law, rights, safety, and product rules that apply to the content and location. We may remove, disable, restrict, preserve, or decline action depending on the report and available evidence.

Repeat-infringer policy

Duorella may warn, restrict, suspend, or terminate accounts that repeatedly or seriously infringe copyright, trademark, likeness, privacy, or other rights; submit unlawful content; evade moderation; or misuse the notice or counter-notice process.

A single serious rights violation may be enough for account action when the risk is clear. Repeated valid complaints can lead to termination even if each complaint involves different content.